Glen Erin Family Medicine News
2023 - January 26
Prescription Renewals
Effective February 1st, 2023, there will be a charge for all prescription renewals not associated with a physician or nurse practitioner visit. This is not an attempt to collect revenue, but rather to decrease the tremendous administrative burden of avoidable prescription requests.
Since the patient will be charged a fee, it must be the patient who initiates a prescription request directly with our office. Accordingly, we must disregard all prescription requests from pharmacies, even for patients with blister packs.
We advise you book an appointment for medication renewals 4 weeks in advance of when they are due and to check before any scheduled appointments so you can ask for refills at this time.
Please note renewals without an appointment must be deemed appropriate by the Provider. Requests for new medications or medications not previously prescribed by your Provider will always require an appointment.
New Patient Responsibilities Document
We have all been under a lot of pressure since the pandemic. Our Clinic is no exception. We have had increased expectations from the government and our patients. The administrative staff, nurse practitioners and physicians at our clinic have all been working harder and longer hours than ever before to keep up with these demands. We have increased our spending to handle an increased volume of faxes, personal protective equipment and cleaning supplies. We have amongst us hundreds of patient interactions daily via email, phone and in person.
The people of our Clinic care deeply about the quality of care (peace, safety, efficacy, efficiency) we provide. We therefore require you to read the list of Patient Responsibilities carefully and ask questions if you don’t understand. These responsibilities are not up for debate.
When next coming into the office, you will be asked to sign this document, agreeing to your responsibilities. If you do not agree, you are welcome to find another clinic that better fits your needs.
New Consent to Use Virtual Care Tools Document
It is important that you understand the risks of using Virtual Care Tools such as email, the patient portal, and our website. Please read the Consent to Use Virtual Care Tools document carefully and ask questions if you don’t understand. Signing this document is a requirement to use any of the Virtual Care Tools listed in the document.
When next coming into the office, you will be asked to sign this document, consenting to use of virtual care tools. If you do not agree, you will be blocked from using any Virtual Care Tools and will be required to use only office appointments to communicate with your physician or nurse practitioner.